Résumé
"This study examined the introduction of a Child Sexual Abuse Protocol, supported by a specialized training program, in a large social service centre, to determine effects on social work practice and case outcomes. The sample (N=261) represented referrals during two years, one before and one after introduction of the Protocol. Data sources were agency files, supplemented by interviews with five key informants. It was found that the Protocol and training had little effect on worker practice or case outcomes. An uneven and ambiguous implementation process, combined with the lack of coordination of the social service, police, and judicial systems, were contributing factors. The conflicting views of managers were important influences. Interagency coordination, and application of consistent standards, are recommended. Effective intervention in child sexual abuse cases requires a revision of the Protocol, which takes into account the experiences and limitations of the participating systems."--Page [ii].