Résumé
"In 2009, the proposed Customer Satisfaction Framework developed by Corporate Planning and Research was tested with the B&E project. By surveying B&E victims’ satisfaction levels with Peel Regional Police’s services, identified gaps in service and areas for improvements were noted. As a result of the 2009 B&E survey, recommended strategies were proposed for improving service to victims of B&E, including conducting a follow-up survey.
The follow-up survey was conducted in 2013 and measured satisfaction based on the implemented changes. The results showed overall improved service delivery with highlights noted below."--Executive Summary.