Résumé
The underlying theme of this thesis as a whole is an attempt to identify an effective manner in which public organizations may adapt their present way of doing business so that it will better reflect the needs of today's society while at the same time, preparing itself for the future. The thesis will especially treat this topic as it applies specifically to reforming the delivery of police services. However, while a great portion of the thesis will draw upon policing practices, it will also address the applicability of organizational reform of police services, to service delivery in the public sector as a whole.