Business Continuity Planning
Classification: Unclassified
Branch/Agency: Correctional Service of Canada
Proposed Response:
- The Correctional Service of Canada’s first and foremost priority is to protect the safety of staff, inmates, and the public during the COVID-19 crisis.
- The Service is taking this responsibility very seriously and have modified their routines to maximize the use of correctional staff and support health services staff to ensure everyone stays healthy and safe.
- The Correctional Service of Canada has approximately 174 Business Continuity Plans to respond to the needs of each work location - these include a Pandemic Plan.
- The current priority is to engage in activities to allow the maintenance of critical services to ensure public safety. This is occurring at different levels of the organization, based on operational business.
- Critical service activities are assessed on a regular basis, throughout the day and adjusted accordingly if/when the situation evolves.
- The Correctional Service of Canada has taken important measures and has suspended visits to inmates as well as halted all inter-regional and international transfers. Inmates have also been strongly encouraged to use telephone and video visitation.
Background:
The Correctional Service of Canada (CSC) is focusing its efforts on minimizing the risk of introducing COVID-19 into its institutions. CSC has strengthened infection and prevention procedures to protect staff, offenders, and volunteers. CSC is also working with inmates to review existing treatment plans with a particular focus on older offenders and those more vulnerable to pre-existing underlying health issues.
Sites are engaging in activities to deliver and maintain critical services to ensure public safety. Tabletop exercises for BCPs have occurred throughout the organization, and are continuing. The Pandemic plans will be put in place, if required, but all measures are being taken to prevent the development of COVID-19 within our workplaces and amongst our offender population.
Business Continuity Plans
The Business Continuity Plans cover emergencies, incidents or disturbances, such as hostage takings, escapes, sudden mass illness, etc. and include operational scenarios with staff shortages of up to 50%. They also include staff augmentation recall procedures during a crisis event to fill posts that are deemed essential. There is also an Emergency Preparedness and Response Framework to address possible outbreaks - it outlines medical responses, equipment requirements, and protocols.
BCPs outline the various procedures/protocols which may be put into place dependent upon the nature of the crisis.
Specific to CSC’s Institutions:
- Only essential posts will be staffed
- Secure the Institution. Limit or deny inmate transfers, visits and external escorts.
- Isolate affected person(s) to prevent further contamination. Follow direction of Public Health Officials.
- Notify all Staff to wear all the necessary Personal Protection Equipment required to do the job safely.
- Cancel Institutional court or other visitors to the Institution, with access limited to essential service providers only.
- Cancel inmate programs, employment and recreational time, restrict interactions between units until a determination is made with regard to isolation.
- Review staffing to have potential reduction in staff at the Institution.
- Arrange for Food Services to be delivered to the units using styrofoam to reduce movement/interaction of inmates or arrange for unit by unit provision of meals
- Coordinate with SIS to ensure that cleaning occurs of carts/bins/trays if meals provided in units as well as all tables and surfaces between inmate unit movement, if conducted in kitchen. Healthcare will also coordinate with SIS for cleaning of offender cells. SIS will communicate with Healthcare to determine forecast of supplies needed for pandemic period.
- Review contractors scheduled for Institutional work and restrict work in inmate occupied areas. Advise contractors of situation and evaluate if work can continue in non-inmate occupied areas
Specific to Parole Offices:
- Inform and educate staff and offenders to frequently and properly wash their hands, coughing etiquette and personal protection equipment.
- Follow instructions from Public Health Agency of Canada and the Regional Health Services.
- Monitor symptoms of all staff, visitors and offenders attending the offices.
- Visitors will be screened when signing into the office and any visitors with these symptoms will be asked to leave.
- Any staff member or offender exhibiting these symptoms will be asked to leave and directed to a Doctor or Health Nurse for formal assessment.
- Any staff member or offender suspected should also be isolated until assessed by a health practitioner.
Specific to Headquarters:
- Inform and educate staff to frequently and properly wash their hands and coughing etiquette.
- Follow instructions from Public Health Agency of Canada and the Regional Health Services.
- Monitor symptoms of all staff and visitors attending the offices.
- Have staff members work from home and if presenting symptoms, to self-isolate
CSC is also assessing any offenders exhibiting symptoms consistent with COVID-19. Symptomatic individuals that meet public health criteria will be tested, provided with immediate clinical interventions as required, and CSC will contact local public health. CSC is collaborating with provincial and territorial public health laboratories to ensure that persons under investigation for COVID-19 are confirmed or ruled out through laboratory testing.
CSC is continuing ongoing communications with staff, offenders, and visitors on preventative measures consistent with public health guidance, including hygiene practices and increased signage.
Current Measures in Place
CSC is focusing on critical operations. To protect staff and offenders, CSC has suspended:
- visits from the public and volunteers
- all temporary absences, with the exception of medical escorts
- work releases
- international and inter-regional transfers of offenders
Visits were suspended as of March 13, 2020 for a period of 10 days, after which the situation will be reassessed. Inmates are encouraged to stay in touch with family and friends through the use of video visitation or telephone. Understanding the impacts these measures have on the inmate population, the Commissioner of CSC authorized the waving of accommodation, food and telephone deductions for three months, at which time, the Service will reassess the situation.
CSC has determined its critical services and staffing requirements as the situation evolves. We are working collaboratively with our union partners to ensure that service and staff requirements are met. A “situation room” briefing occurs daily (or more often as required) with all CSC senior management, including those in the regions.
Preventative Measures
In addition to working to prevent the introduction of COVID-19 in our sites, CSC is simultaneously working to ensure readiness. CSC has well established infection and prevention guidelines and seasonal flu procedures, which are the foundation of our response. In addition, some of CSC’s planning highlights include:
- Working with local public health departments on testing protocols to reduce the need for medical escorts
- Reviewing the protocols and process with local hospitals should an inmate require hospitalization for COVID-19
- Ensuring staff are fully aware of Personal Protective Equipment (PPE) procedures, including donning and doffing protocols
- Maintaining an inventory of PPE equipment and participating in the Government’s purchasing initiative
- Conducting additional seasonal flu and pneumococcal vaccine outreach to increase uptake among the inmate population
- Reviewing the capacity of each institution to increase social distancing
In support of readiness planning, CSC is actively engaging with the Council of Chief Medical Officers of Health and their Special Advisory Committee. CSC is also in regular bilateral contact with Public Health Agency of Canada to review elements of our planning and receive expert feedback as required.
Contacts:
Prepared by: Heather Cloutier, Manager, Parliamentary Relations, 613-797-8929
Approved by: Kirstan Gagnon, Assistant Commissioner, Communications & Engagement, 613-995-6867
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