Summary
"The College of Policing has been working in collaboration with Greater Manchester Police
(GMP) to test the impact of a communication skills training programme, which was designed
to improve the way police officers interact with victims of crime. The training programme was
implemented as a randomised controlled trial – the ‘gold standard’ in evaluation research –
which allows strong statements to be made about the impact of the training because it can
establish ‘cause and effect’ relationships. This practitioner report provides an overview of the
trial, summarises its main findings, and discusses implications for policing policy and practice.
An associated Technical Report provides more detail on the trial, its results and limitations." -- Page 4.