Summary
This report describes the development of a performance measurement framework for Auckland Metropolitan Crime and Operational Support (AMCOS), a specialist policing unit of the New Zealand Police. AMCOS encompasses a range of technical and niche units supporting policing operations in New Zealand. The performance framework reflects the roles and functions of the unit and covers forensic performance measures, operations support performance measures, intelligence performance measures and investigations performance measures. Details are given of what has been done to date, as well as the improvements that will be made to the framework in the future. The report is deliberately focused at the practitioner level, but also includes mention of the various analytical and theoretical issues that have shaped development of the framework. It is hoped that the AMCOS Framework will assist other police practitioners to develop similar frameworks that can meet the needs of their specialist units.