Note
Cover title.
"Special Report, December 2009"--Cover.
Issued also in French under title: Examen du bilan des plaintes du public de la GRC, 2008 : comprenant les recommandations à mettre en oeuvre.
Summary
"The RCMP lacks a comprehensive public complaints database which makes tracking public complaints Force-wide very difficult. The administrative issues apparent in the RCMP’s public complaint process are further complicated by a lack of current guidelines with respect to informal resolutions, terminations, and Part IV investigations. As well, manuals related to the public complaint process have not been updated to ensure a standardized national approach. Despite the Commission concerns with the systemic issues apparent in the public complaint system, the results of the 2008 Review of the Record show improvements in regional and divisional service standards and a positive engagement between the divisions and the Commission. The data collected for this report is for the calendar year 2008 and is based on all completed complaint records received by the Commission before July 1, 2009, with a complaint date between January 1, 2008 and December 31, 2008. The Commission received 1,829 completed complaint dispositions relating to complaints lodged within the 2008 timeframe but has been advised by the RCMP that 2,375 complaints were lodged in that year; therefore, approximately 23% of 2008 complaints remain outstanding."--Pages 1, 2.
Contents
Executive summary -- Follow-up of RCMP response to review of the record report recommendations -- Part 1. Qualitative analysis of complaint dispositions -- 1.1. RCMP-wide and regional analysis -- 1.1.1. Received complaints -- 1.2. Disposition of complaints -- 1.2.1. Investigation and final report -- 1.2.2. Informal resolutions -- 1.2.2.1. Informal resolution of improper use of force complaints -- 1.2.3. Withdrawals -- 1.2.3.1. Serious allegations withdrawn -- 1.2.4. Terminations (notice of direction) -- 1.2.4.1. Paragraph 45.36(5)(a) -- 1.2.4.2. Paragraph 45.36(5)(b) -- 1.2.4.3. Paragraph 45.36(5)(c) -- 1.2.4.4. Quantitative analysis of terminations -- 1.3. Chronic and multiple complainants -- 1.3.1. Multiple complaints against individual members -- 1.4. Service standards: processing time -- 1.4.1. Incomplete complaint records -- 1.4.2. Incorrect Commission reference -- 1.4.3. Issues with quality of dispositions -- Part 2. Outstanding disposition list -- 2.1. Follow-up on complaint dispositions -- Recommendations -- Appendix A. Common terminology -- Appendix B. List of issues -- Appendix C. List of allegations -- Appendix D. Map of RCMP Divisions -- Appendix E. Public complaint process -- Appendix F. Yearly comparison–at a glance -- Appendix G. Termination flowchart -- Review of the record report: 2007-force-wide and regional: updated -- Division reports: 2008 --
The Territories: Yukon, Northwest Territories and Nunavut -- A-National Capital Region -- B-Newfoundland and Labrador -- C-Quebec -- D-Manitoba -- E-British Columbia -- F-Saskatchewan -- G-Northwest Territories -- H-Nova Scotia -- J-New Brunswick -- K-Alberta -- L-Prince Edward Island -- M-Yukon -- O-Ontario -- V-Nunavut.