Proposed Lethbridge Collision Reporting Centre (Details)

Name of province/ territory:

Alberta

City/ Region:

Lethbridge

Description of Initiative:

We are partnering with a private company from Ontario which has over 19 years' experience in collecting data on collision forms. The police services are mandated by law to complete collision reports for the purpose of statistical information and to provide the information to insurance companies. We have decided that property damage collisions will not be attended by police any longer, and that those vehicles will either be driven to the police station or towed in, and the collision reports will be completed by civilian employees of the company on our behalf. Using statistics from 2010 and 2011, we are estimating that we will reduce our calls for service by approximately 2,000 calls per year at an average of two hours per call. This will allow those hours to be spent delivering enhanced services to the public in other areas, such as investigations, and will allow for quicker response times. A secondary benefit is that the public will not wait as long on the side of the road in a potenially dangerous situation waiting for police to respond to a property damage collision. The company in turn sells an enhanced product to the insurance company to cover costs and makes the operation of the centre a success in the private sector. This project is is still being developed, and a start date is projected for the fall of 2012.

Initiative Key Objectives:

Enhanced customer service.

Section Responsible for Implementation:

Community Policing Division

Key Contact:

Bill Kaye
bill.kaye@lrps.ca

Groups/ Agencies/ Key Partners Involved:

• private agencies/corporations

Level of Involvement (consultative - information sharing) and/or cooperative - direct involvement):

The group is fully cooperative and has direct involvement.

Amount of Time Initiative has been in Place:

Project will be started in spring 2012 with projected completion of implementation by the fall of 2012.

Reason for Undertaking the Initiative:

The project goals are to enhance customer service for collision reporting and free up police time for other duties.

Resources Required to Implement this Initiative:

N/A

Method of Implementation:

It will be implemented as a one-year pilot project.

Key Outcomes of the Initiative:

Not yet determined. Measurements will be response-time to collisions and investigative time for collisions. The directed/undirected time of uniformed members will also be measured.

Availability of a Communication Strategy:

Yes

Key Messages used to Publicize the Initiative:

Enhanced service and safety of the public.

Forms of Evaluation by which the Initiative will be Assessed:

• internal

Evaluation Completed or Community Feedback Received:

No

Summary of the Outcomes:

N/A

Summary of the Performance Measure Data Collected:

N/A

Economics of Policing Pillars:

• Efficiencies within Police Services
• New Models of Community Safety

Further Details:

N/A

Additional Comments or Suggestions:

N/A

Record Entry Date:

2013-08-01